Out of all the inmate communications companies in the nation, Securus Technologies has been delivering consistently great customer service and cutting edge technology to all their customers. CEO and President of Securus, Rick Smith, stated the customer service department receives hundreds of emails weekly regarding different things such as the software, or the promptness of the company.
In the original posting, which can be found here, facility managers and law enforcement agencies wrote in to Securus to praise both the voice recognition and security software. It was stated that the software has helped in current investigations and was instrumental in catching criminal behavior both in and out of facilities. The staff at Securus was also recognized for being prompt, discrete, and helpful when asked to assist with evidence related to recorded admissions of crime.
Securus Technologies has a state of the art communications facility in Dallas, Texas, with several smaller offices around Texas and Georgia. Securus is constantly updating or creating safety and security software, and carries the most patents out of any inmate communications companies. CEO Rick Smith has offered customers and competitors alike a tour of their new facilities.
Securus Technologies has contracts with over 3400 facilities and takes care of 1,200,000 inmates daily. Securus specializes in: information management, incident management, emergency response, biometric analysis, investigation, public information, and inmate self service. To read more about Securus Technologies, please click here.